If your questions aren't answered in the above, please don't hesitate to contact us, either on our live chat option in the bottom right or by email at support@killasnus.store
Frequently Asked Questions
How can I track my order? +
You will receive a tracking link via email once your order ships. If not, contact us at support@killasnus.store.
What shipping options are available? +
We offer tracked delivery with PostNord, DPD, or GLS. All options are shown at checkout.
When will my package arrive? +
Most orders arrive in 3–5 business days. Customs or remote delivery areas may cause slight delays.
What if I miss the delivery? +
You will receive a pickup notice from the courier. You can also contact their local office directly.
Why haven’t I received a confirmation email? +
Please check your spam folder. If it's not there, contact us at support@killasnus.store for help.
What if customs requires documents? +
We will assist by emailing necessary documents or invoices. You may also contact your local customs office.
Is there an age requirement to buy? +
Yes, you must be 18 years or older to order from our store.
Still need help? +
If your question isn't answered above, feel free to contact us on our Live Chat – use the "Fast Reply" option for immediate assistance.